YOUR PRIVACY

1. Scope and responsibility

Network operator: Orphia Solutions B.V., Zuikertuintjeweg Z/N, Zuikertuin Tower Unit 1B & 1C, Willemstad, Curaçao. Contact: Contact support.

This notice covers BingoGala and its connected shared network service. It does not cover earlier cash-play services or independently operated external websites.

2. Account information and browser preferences

Registration and sign-in send the information entered in the form securely to the shared network. Your account email, nickname, consent choices, coin activity, game records and rewards are processed by that service. Passwords are not saved in browser storage by the BingoGala interface. A secure session cookie keeps you signed in, while display and game preferences may be stored on your device.

Our hosting and shared network services process requests, authentication and security information needed to deliver the website and game. The BingoGala interface adds no behavioral advertising or optional analytics tracker.

3. Information used by the connected network

The existing network processes email addresses, salted password hashes, hashed session and reset tokens, nickname, registration time, age confirmation, terms acceptance and optional marketing choice. A declaration of age is not documentary age verification.

Network records include virtual wallet movements, tickets and serials, game results, reward claims, passport progress, referral references, messages, reports, support and preferences. Technical infrastructure may process IP addresses, device and browser details, request times, authentication events and errors. If payments are introduced, order and tax records will be described at checkout. Never send card details through chat or support.

4. Why information is used

Where the GDPR applies, operating an account, delivering requested games, maintaining the virtual wallet and providing support rely on contractual necessity. Proportionate security, fraud prevention, moderation and dispute investigation rely on legitimate interests balanced against individual rights. Actual legal duties may require certain records. Optional marketing relies on consent and can be refused without losing ordinary gameplay.

The application is not used to sell personal information or serve behavioral advertising. New optional tracking or materially different purposes require updated information and any necessary consent before activation.

5. Visibility and sharing

Other players may see your nickname, public chat, participation, winning announcements and published leaderboard progress. Email, private support and complete wallet statements are not intended to be public.

BingoGala and Glamour Bingo use shared account, virtual-wallet, room and settlement services. Relevant account and game records are processed within this network so balances, bookings and results remain consistent across the separately branded interfaces. Authorized staff and infrastructure providers access information needed for their roles. Cloudflare-based hosting and storage support the network. Lawful disclosures may also be made to protect rights, investigate misuse or meet legal requirements.

6. International processing and retention

The operator is based in Curaçao and providers may process information elsewhere. Where applicable law requires a transfer safeguard, the appropriate lawful mechanism and necessary supplementary measures must be used. Contact the operator for details relevant to your records; no universal adequacy status is asserted.

Records are retained according to their purpose, account continuity, unresolved issues, security needs and applicable legal obligations. A closure or deletion request is assessed for deletion, anonymization and any specific lawful exception. Backups follow their replacement cycle. Information is not retained indefinitely merely because it might become useful.

7. Your privacy choices

Depending on applicable law, you may request access, correction, deletion, restriction, portability or objection, and withdraw consent without affecting earlier lawful processing. US state privacy rights apply where the relevant law covers the service and request. UK and EEA rights apply where their data-protection laws are applicable. Contact the operator using your registered email where possible; proportionate identity checks may be needed.

Where the GDPR applies, requests are normally answered within one month, with any lawful extension explained. You may complain to the competent supervisory authority. Rights are subject to lawful conditions and exceptions, which will be explained if relevant. You may ask for human review of a disputed account restriction or result.

8. Adults, security and updates

The service is for people aged 18 or older. If a child’s account is identified, the operator will investigate and address access and associated information. Safeguards and access controls protect records, but no online system is completely risk-free. Protect credentials and report suspected compromise promptly. Material changes to this notice will be highlighted where required.